Privacy Policy
Volve Health Limited understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of everyone who visits this website, https://www.volvehealth.co.uk/ (“Our Site”) and will only collect and use personal data in ways that are described here, and in a way that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of this Privacy Policy is requested upon visiting Our Site.
1. Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account”
means an account required to access and/or use certain areas and features of Our Site;
“Cookie”
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in Part 14, below; and
“Cookie Law”
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003 and, where applicable, the UK GDPR.
2. Information About Us
Our Site is operated by Volve Health Limited, a limited company registered in England.
Registered address: 203 London Road, Hadleigh, Benfleet, Essex, SS7 2RD
Representative: Dimple Devadas
Email address: volvehealth@gmail.com
Telephone number: 07522 675335
Postal address: 203 London Road, Hadleigh, Benfleet, Essex, SS7 2RD
3. What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
4. What Is Personal Data?
Personal data is defined by the UK GDPR and the Data Protection Act 2018 (collectively, “the Data Protection Legislation”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.
Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.
5. What Are My Rights?
Under the Data Protection Legislation, you have the following rights, which We will always work to uphold:
a) The right to be informed about our collection and use of your personal data. This Privacy Policy should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in Part 15.
b) The right to access the personal data We hold about you. Part 13 will tell you how to do this.
c) The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details in Part 15 to find out more.
d) The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that We hold. Please contact us using the details in Part 15 to find out more.
e) The right to restrict (i.e. prevent) the processing of your personal data.
f) The right to object to us using your personal data for a particular purpose or purposes.
g) The right to withdraw consent. This means that, if We rely on your consent as the legal basis for using your personal data, you are free to withdraw that consent at any time.
h) The right to data portability. This means that, if you have provided personal data to us directly, We am using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.
i) Rights relating to automated decision-making and profiling. We do not use your personal data in this way.
For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 15.
It is important that your personal data is kept accurate and up to date. If any of the personal data We hold about you changes, please keep us informed as long as We have that data.
Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.
If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.
We would welcome the opportunity to resolve your concerns ourself, however, so please contact us first, using the details in Part 15.
6. What Data Do You Collect and How?
Depending upon your use of Our Site, We may collect and hold some or all of the personal and non-personal data set out in the table below, using the methods also set out in the table. Please also see Part 14 for more information about our use of Cookies and similar technologies our Cookie Policy below. We do not collect any ‘special category’ or ‘sensitive’ personal data or personal data relating to children or data relating to criminal convictions and/or offences.
Data Collected
How We Collect the Data
Identity Information including [Full name and title]
Account log in account registration forms on our website and/or via Third Party products and services as listed in section 10]
Includes log in account registration forms on our site, support interactions, appointment, payment and invoices bookings and customer enquiries, via the site, text, whatsapp, phone, email and social media including LinkedIn, Facebook, and Substack
Includes when users update their profile and preferences, settings, interact with our services, and choose to opt in and complete quizzes, surveys, provide feedback, testimonials, use features like saved preferences.
Also collected via cookies and/or third-party products and services as listed in Section 10, and analytic services as detailed in our Cookie Policy.
Contact information including [Postal address, email address, contact telephone numbers]
Account log in account registration forms on our website and/or via Third Party products and services as listed in section 10]
Includes log in account registration forms on our site, support interactions, appointment, payment and invoices bookings and customer enquiries, via the site, text, whatsapp, phone, email and social media including LinkedIn, Facebook, and Substack.
Includes when users update their profile and preferences, settings, interact with our services, and choose to opt in and complete quizzes, surveys, provide feedback, testimonials, use features like saved preferences.
Also collected via cookies and/or third-party products and services as listed in Section 10, and analytic services as detailed in our Cookie Policy.
Business information including [Business name, sector, postal address, business information, sector, job title, profession]
Account log in account registration forms on our website and/or via Third Party products and services as listed in section 10]
Includes log in account registration forms on our site, support interactions, appointment, payment and invoices bookings and customer enquiries, via the site, text, whatsapp, phone, email and social media including LinkedIn, Facebook, and Substack.
Includes when users update their profile and preferences, settings, interact with our services, and choose to opt in and complete quizzes, surveys, provide feedback, testimonials, use features like saved preferences.
Also collected via cookies and/or third-party products and services as listed in Section 10, and analytic services as detailed in our Cookie Policy.
Payment information including [Full name, Business name, postal addresses, contact numbers, email address, card details, bank account numbers]
Account log in registration forms on our website and/or via Third Party products and services as listed in section 10].
Includes confirmation of payment from Third Party products, services payment processing services and retained invoices for tax and accounting purposes.
Profile information including [data collected, e.g. Preferences, needs/requirements, opt in with consent - quiz and survey answers, interests, demographics (age bracket, occupation etc) prices preferences, service usage history]
Account log in account registration forms on our website and/or via Third Party products and services as listed in section 10]
Includes log in account registration forms on our site, support interactions, appointment, payment and invoices bookings and customer enquiries, via the site, text, whatsapp, phone, email and social media including LinkedIn, Facebook, and Substack.
Includes when users update their profile and preferences, settings, interact with our services, and choose to opt in and complete quizzes, surveys, provide feedback, testimonials, use features like saved preferences.
Also collected via cookies and/or third-party products and services as listed in Section 10, and analytic services as detailed in our Cookie Policy.
Technical information including [data collected, e.g. IP address, browser type and version, operating system, device information, browsing behaviour, location data if enabled, referral sources, session information, error reports and crash data, email / newsletter tracking, cookies and other tracking analytics (as per cookie policy]
Account log in registration forms on our site and/or via Third Party products and services as listed in section 10].
Automatically collected via cookies, tracking technologies, Google Analytics, and third-party marketing or advertising tools as detailed in our Cookie Policy.
7. How Do You Use My Personal Data?
Under the Data Protection Legislation, We must always have a lawful basis for using personal data. The following table describes how We may use your personal data, and our lawful bases for doing so:
What We Do
What Data We Use
Our Lawful Basis
Registering you on our Site and/or via Third Party products and via services see Section 10
See Section 6 for data collected and includes the following:
Identity information
Contact information
Business information
Payment information
Profile information
Technical information
Contractual necessity (to create and manage your account)
Providing and managing your account/ gallery on our Site and /or via Third Party products and services see Section 10
See Section 6 for data collected and includes the following:
Identity information
Contact information
Business information
Payment information
Profile information
Technical information
Contractual necessity (to create and manage your account)
Providing and managing your access to our Site and/or via Third Party products and services see Section 10
See Section 6 for data collected and includes the following:
Identity information
Contact information
Business information
Payment information
Profile information
Technical information
Contractual necessity (to create and manage your account)
Legitimate interests (ensuring site security and proper account and service functionality)
Personalising and tailoring your experience on our Site and/or via Third Party products and services see Section 10
Identity information
Contact information
Business information
Payment information
Profile information
Technical information
Contractual necessity (to create and manage your account)
Legitimate interests (to enhance user experience and provide personalised relevant content and services)
Administering our Site and/or via Third Party products and services see Section 10
Identity information
Contact information
Business information
Payment information
Profile information
Technical information
Legitimate interests (to enhance user experience and provide personalised relevant content)
Legitimate interests (to improve site performance, troubleshoot issues, and enhance security)
Administering Our business
Contact information
Business information
Payment information
Legitimate interests (ensuring smooth business operations, compliance with regulations)
Supplying Our products andservices and/or via Third Party products and services see Section 10 to you
Identity Information
Contact Information
Payment Information
Contractual necessity (to deliver agreed-upon services/products)
Managing payments for Ourproducts services and/or via Third Party products and services see Section 10 to you
Payment Information
Identity Information
Contact Information
Contractual necessity (to process transactions) & Legal obligation for accounting and tax compliance purposes)
Personalising and tailoring ourproducts services and/or via Third Party products and services see Section 10 to you for you.
Identity information
Contact information
Business information
Payment information
Profile information
Technical information
Legitimate interests (to enhance and customise services based on user preferences)
Communicating with you and/or via Third Party products and services see Section 10 to you
Identity information
Contact information
Business information
Payment information
Profile information
Technical information
Legitimate interests (responding to inquiries, support, and customer engagement)
Legitimate interests (to enhance user experience and provide personalised relevant content)
Supplying you with information by email that you have opted-in-to (you may opt-out at any time by getting in touch or via unsubscribe option)
Identity information
Contact information
Business information
Payment information
Profile information
Technical information
Consent (for marketing communications, as required by law)
Legitimate interests (responding to inquiries, support, and customer engagement. Providing relevant update and services)
Legitimate interests (to enhance user experience and provide personalised relevant content)
With your permission and/or where permitted by law, We may also use your personal data for marketing purposes, which may include contacting you by email with information, news, and offers on our products andservices. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the Data Protection Legislation and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out. We will always obtain your express opt-in consent before sharing your personal data with third parties for marketing purposes and you will be able to opt-out at any time.
We will only use your personal data for the purposes for which it was originally collected unless We reasonably believe that another purpose is compatible with that or those original purposes and need to use your personal data for that purpose. If We do use your personal data in this way and you wish us to explain how the new purpose is compatible with the original, please contact us using the details in Part 15.
If We need to use your personal data for a purpose that is unrelated to, or incompatible with, the purposes for which it was originally collected, We will inform you and explain the legal basis which allows us to do so.
In some circumstances, where permitted or required by law, We may process your personal data without your knowledge or consent. This will only be done within the bounds of the Data Protection Legislation and your legal rights.
8. How Long Will You Keep My Personal Data?
We will not keep your personal data for any longer than is necessary in light of the reasons for which it was first collected. Your personal data will therefore be kept for the following periods (or, where there is no fixed period, the following factors will be used to determine how long it is kept):
Type of Data
How Long We Keep It
Identity Information including [Full name and title]
Retained for as long as you maintain active accounts with us. If the account is closed, data will be deleted.
Contact information including [address, email address, mobile telephone]
Retained for as long as necessary to provide services or support communications. You can opt out of communications at anytime
Some details including invoices may be retained for tax, audit, and regulatory compliance.
Business information including [business name, job title, profession]
Retained for as long as necessary to manage the business relationship. If no longer required, data will be deleted. Some details including invoices may be retained for tax, audit, and regulatory compliance.
Payment information including [card details, bank account numbers].
Retained only for the duration of the transaction and financial reconciliation.
Some payment details (excluding sensitive card information) including invoices may be retained for tax, audit, and regulatory compliance.
Profile information including [Preferences, interests].
Retained for as long as the account, subscription, remains active.
Some details including invoices may be retained for tax, audit, and regulatory compliance.
Technical information including [IP address, browser type and version, operating system].
Retained for as long as the account remains active.
Some details including invoices may be retained for tax, audit, and regulatory compliance.
[Add further information as required]
[Insert details of retention period, or how retention will be determined if no fixed period]
9. How and Where Do You Store or Transfer My Personal Data?
We will only store or transfer personal data in or to countries that are deemed to provide an adequate level of protection for personal data. For further information about adequacy decisions and adequacy regulations, please refer to the Information Commissioner’s Office.
10. Do You Share My Personal Data?
We will not share any of your personal data with any third parties for any purposes, subject to the following exceptions.
If We sell, transfer, or merge parts of our business or assets, your personal data may be transferred to a third party. Any new owner of our business may continue to use your personal data in the same way(s) that We have used it, as specified in this Privacy Policy.
In some limited circumstances, We may be legally required to share certain personal data, which might include yours, if We are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.
We may sometimes contract with the following third parties to supply certain products and services including payment platforms, gateways, analytics, advertising, marketing and communication. You can view their Terms of Service, Privacy Policy and Cookie Policy on their Websites directly
Recipient
Activity Carried Out
Sector
Location
Stripe Inc
Payment processing
Technology
USA/GB/UK
Podia Labs Inc
Website
Landing Pages
Courses
Subscriptions
Advertising
Marketing
Sales
Blogs
Email Newsletters
Messaging
Community
Podcast
Video
Audio
Technology
USA
Score App
Quiz Survey
Forms
Marketing, Advertising
Technology
UK
Survey Monkey
Quiz Survey
Advertising
Marketing
Technology
UK
Google Workspace, calender and Forms
https://workspace.google.com/intl/en_uk/
Forms
Voice and Video Conferencing
Technology
UK
Heartmath
Coherence Meditation
Heart Rate Variability
Technology
UK
Substack
Website
Landing Pages
Courses
Subscriptions
Advertising
Marketing
Sales
Blogs
Email Newsletters
Messaging
Community
Podcast
Video
Audio
USA
Pitch
Website landing pages
Information
Advertising
Marketing
Brochures
Onboarding
Presentations
Europe
Calendly
Scheduling
Quiz Survey
USA
Zoom
Video and audio Conferencing
Scheduling
Recordings (if consented)
USA
Microsoft teams
https://www.microsoft.com/en-gb/microsoft-teams/group-chat-software
Video and audio Conferencing
Scheduling
Recordings (if consented)
USA
https://business.whatsapp.com/
Video and Audio conferencing and text messages
If any of your personal data is shared with a third party, as described above, We will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, our obligations, and the third party’s obligations under the law, as described above in Part 9.
If any personal data is transferred outside of the UK, We will take suitable steps in order to ensure that your personal data is treated just as safely and securely as it would be within the UK and under the Data Protection Legislation, as explained above in Part 9.
11. How Can I Control My Personal Data?
11.1 In addition to your rights under the Data Protection Legislation, set out in Part 5, when you submit personal data via Our Site, you may be given options to restrict our use of your personal data. In particular, We aim to give you strong controls on our use of your data for direct marketing purposes (including the ability to opt-in and opt-out of receiving emails from us which you may do by unsubscribing using the links provided in our emails.
11.2 You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.
12. Can We Withhold Information?
You may access certain areas of Our Site without providing any personal data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
You may restrict our use of Cookies. For more information, see Part 14 and our Cookie Policy below
13. How Can We Access Our Personal Data?
If you want to know what personal data We have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.
All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 15.
There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.
We will respond to your subject access request within 21 days and, in any case, not more than one month of receiving it. Normally, We aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date We receive your request. You will be kept fully informed of ourprogress.
14. How Do You Use Cookies?
Our Site may place and access certain first-party Cookies on your computer or device. First-party Cookies are those placed directly by us and are used only by us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve our products and services. In addition, Our Site uses analytics services provided by [Google Analytics service provider], which also use Cookies. Website analytics refers to a set of tools used to collect and analyse usage statistics, enabling us to better understand how people use Our Site. For more details, please refer to our Cookie Policy below
15. How Do We Contact You?
To contact about anything to do with your personal data and data protection, including to make a subject access request, please use the following details:
Email address: volvehealth@gmail.com
Telephone number: volvehealth@gmail.com
Postal Address: 203 London Road, Hadleigh, Benfleet, Essex, SS7 2RD
16. Changes to this Privacy Policy
We may change this Privacy Policy from time to time. This may be necessary, for example, if the law changes, or if We change our business in a way that affects personal data protection.
Any changes will be immediately posted on Our Site, and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up to date. This Privacy Policy was last updated on 21st April 2026.